Ramiro De Gouveia Martins

FAQ About Ramiro De Gouveia Martins

• What is Ramiro De Gouveia Martins's address?

  Ramiro De Gouveia Martins is located at
  São Paulo, São Paulo, Brazil

• What is Ramiro De Gouveia Martins's job title?

  Ramiro De Gouveia Martins is a
  As the Head of CS and Business Engament in LatAm at Airbnb, I am responsible for driving improvements in the customer experience delivered by Airbnb to the LatAm community of guests and hosts. I manage the performance of two BPOs, in three different locations, with over 700 agents providing support for English, Spanish and Portuguese speakers. I also provide regional customer experience insights for country-managers and regional directors in the Americas. With 14 years of work experience in information technology, operations management, and customer experience leadership, I have developed a data-driven mindset and a passion for customer-centricity. I have worked in multinational organizations such as Mckinsey & Company, IBM, Bank of America, Intuit, Nubank, and RD Station, where I learned to influence and lead customer-driven change across organizational boundaries. I am a lean six sigma black belt, a certified customer experience specialist (CXS), a CX speaker, and a co-owner of the CX Brasil (blog and mentoring). I am comfortable with working in highly-scalable, fast-paced, and complex environments, and I am motivated by working in projects and initiatives that increase the impact on the customer and the organization results. Airbnb

• What industry does Ramiro De Gouveia Martins currently work in?

  Ramiro De Gouveia Martins currently works in the
  Airbnb

• What is Ramiro De Gouveia Martins's area of expertise?

  Ramiro De Gouveia Martins specializes in
  As the Head of CS and Business Engament in LatAm at Airbnb, I am responsible for driving improvements in the customer experience delivered by Airbnb to the LatAm community of guests and hosts. I manage the performance of two BPOs, in three different locations, with over 700 agents providing support for English, Spanish and Portuguese speakers. I also provide regional customer experience insights for country-managers and regional directors in the Americas. With 14 years of work experience in information technology, operations management, and customer experience leadership, I have developed a data-driven mindset and a passion for customer-centricity. I have worked in multinational organizations such as Mckinsey & Company, IBM, Bank of America, Intuit, Nubank, and RD Station, where I learned to influence and lead customer-driven change across organizational boundaries. I am a lean six sigma black belt, a certified customer experience specialist (CXS), a CX speaker, and a co-owner of the CX Brasil (blog and mentoring). I am comfortable with working in highly-scalable, fast-paced, and complex environments, and I am motivated by working in projects and initiatives that increase the impact on the customer and the organization results.

• Which languages does Ramiro De Gouveia Martins speak? 

  Ramiro De Gouveia Martins speaks the following languages:
  No languages available.

• Which industries has Ramiro De Gouveia Martins previously worked in?   

  Ramiro De Gouveia Martins has prior experience in the following industries:
  Mba Seda Executive Education , Customer Experience Professionals Association , Airbnb , Rd Station , Rd Station , Nubank , Intuit , Intuit , Intuit , Keyrus Brasil Servicos De Informatica , Ibm , Bank Of America Merrill Lynch , Mckinsey

• What is Ramiro De Gouveia Martins’s work experience?  

  Ramiro De Gouveia Martins has the following professional experience:
  Airbnb , Mba Seda Executive Education , Customer Experience Professionals Association , Airbnb , Rd Station , Cx Brasil , Rd Station , Nubank , Amigos Do Cx , Intuit , Intuit , Intuit , Keyrus Brasil Servicos De Informatica , Ibm , Bank Of America Merrill Lynch , Mckinsey .

• How can I find Ramiro De Gouveia Martins on LinkedIn?  

  You can view Ramiro De Gouveia Martins’s
  LinkedIn profile at LinkedIn URL.

• What are Ramiro De Gouveia Martins’s work email addresses?  

  Ramiro De Gouveia Martins’s work email addresses are
  [email protected] .

• What company does Ramiro De Gouveia Martins work for?  

  Ramiro De Gouveia Martins works at
  Airbnb